You should receive a confirmation email once your order is placed. If you don’t see one, check your Spam or Promotions folder in case your email settings sent it there.

Yes, you can make changes within 24 hours of placing your order.
Reach out to us at hello@gothpersona.com or use the Contact Form to let us know what changes you need to make, and include your order number.

Our product listings contain a handy size chart so you can decide which size works best for you.

You can shop our curated bundle collections to receive a discount on multiple items. Make sure you select your chosen items from the bundle collection page to get the discount. It will show automatically in your cart.

If you have a discount code, enter it into the discount code box when prompted at checkout.

We use U.S. Standard Flat Rate shipping for all orders. Expedited shipping is available at checkout. 

Orders over $175 ship free of charge.

For more details, visit our Shipping Policy.

We only deliver to addresses in the U.S. at this time.

You should receive your order within 4-22 days of placing it. Knit items such as sweaters could take up to 3 weeks, depending on your location.

You will receive an email notification once your order is shipped. Make sure you update your email settings so our emails don’t go to spam.

Yes, you will receive an email with a tracking number when your order ships.

Shipping times can vary depending on your location, and a few items such as knitwear may take up to 3 weeks to arrive. Most orders arrive within 10-15 days.
If tracking shows no movement for 10 days past the estimated arrival date, contact us and we’ll send a free replacement.

Because all our items are custom made, we cannot accept returns or exchanges. Please make sure the size & color are correct before you place your order.

If your order is damaged or incorrect when it arrives, send a picture to hello@gothpersona.com and we’ll send you a replacement free of charge.
Alternatively, you can decide to receive store credit equivalent to the cost of the item plus shipping. Just let us know which option you prefer.

We’d love to hear from you! Reach out via our Contact Form or email us at hello@gothpersona.com and include your social media handles.